Reactivate my line. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … is this even believable? Our internet was cut on Friday and we were without internet the entire weekend. Vodacom ... 8 December, 2020. my credit score has been negatively effected and I am livid. I have had to call in 4 times now and am told it's escalated however get no feedback as I haven't received the voucher. Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. I am being charged more than the fibre amount advertised and this LTE last for 2 weeks for an amount of R600. So I used my own airtime and called back on 15/12 and spoke to Shaheena who informed me to my surprise that the upgrade has not been "completed" and that only Cindy can do this and that she will send her an email to call me back. I have tried to get it rectified for two weeks because my debit orders go off on the 20th of the month. This is totally unacceptable as because of your delay I am being billed yet I have not used the Fibre since my cancellation request was submitted. OR. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. I am definitely not happy with the service provided and will not be renewing any account with Vodacom. Even if you check there is no usage on them. 2. Peter is working on it. The matter will be escalated and a consultant will be in contact to assist with resolution. All Vodacom Fibre deals include the router. Further to this I called in to query why I have not received the voucher as yet today and spoke to a Kerusha Chetty and Curtis James who just advised me that the voucher takes 2 months. Vodacom ... We will not publish your email. Why is this happening?? The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. a simple gift for my child for coming out in the top 10...and this is the utter nonsense I had to put up with....do u guys know what you are doing??????????????????????????? This competition isn't softly advertised to its user's either, its almost forced upon you by T.V ads, everytime you recharge your account and via the App. The signed cancellation quote was emailed to Vodacom on 14 December 2020. Contact us: 082 1904 Call Centre operating hours: 06:00 - 22:00 Mon - Sun Call us on 082 135. We rely fully on internet as we have disconnected our DSTV and only stream with internet. Initial Vodacom complaints should be directed to their team directly. I won't be renewing my primary contract with vodacom, I feel abused. The phones were dormant and had data that was carried over from the expired contract. Vodacom complaints - Need an managers email address. Due to time I had to be back at work I decided to let it be and not take the contract. and I was put in arrears by this company for CANCELLED CONTRACTS!!! Called the fibre customer service 4 times but still no connection. On the 27th November 2020, I called 0821958 to assist me in doing an upgrade 1 of the 3 contracts I have with Vodacom. This never ever happened! I have just learnt when I followed up on my order status yesterday afternoon the 21st December that my order was canceled. I have written numerous emails and bd calls but they are all disregarded. Please do check the emails and see that no communication was made rergading the waiting period. I am very unhappy with what vodacom is doing, I've completed 7 different puzzles on 8 separate occasions and when it comes to the final piece of puzzle,it's withheld by Vodacom. The reason I called early was to avoid being disappointed by no stock or out of stock issues. My goods haven't been delivered as of yet since RAM couriers did a pathetic job. It's appalling that Vodacom uses it's customers money like this. Is this not fraud? Vodacom encourages you to keep buying V-Bucks to complete puzzles. I've been a loyal customer for 15 years. All I was going to wait for was the delevery of my new P30 lite. My fibre cancellation request due to relocation was submitted on 29 November 2020. Vodacom determines the most suitable technologies to provision data, voice and content services over the fibre … 160.61. Vodacom Fibre . It’s 5 months now I’m without a fibre but paying ridiculous amount for such a pathetic service. You can find contact details for Vodacom above. Cancellations . To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Visit I have 2 cellular contract and a Fiber contract with Vodacom. Call 082 1960 to speak to a sales consultant, FREE from a Vodacom cellphone. The current Shake off Summer 2020 is a scam. Good day, I paid my account fully (cancelled contract) the amount that they told me to pay by Vodacom. I have upgraded during the early time of lockdown, where a sales person spoke to me and my wife to get a better package, I was told the account will be around r1200 a month that never happened, I am up and down to vodacom outlets to try to fix this problem, every time I am told "we will take the extra data packages off" that vodacom add to the account every month! RE: Vodacom: I4309875 As the guy stated what he have and we made a decision on the devices, he then sat next to the girl on a different PC and took my Bank statement and went through it, as going through it he asked if I have my bank card( which is odd as I was never asked for my bank card before when taking up a contract) I gave him my card and he continued to check the details, I asked him if he is checking my affordability and if so what costs does he have down as he didn't ask me any of my expenses, he stated he is doing a credit check and everything will be checked there. Vodacom Fibre Customer Service. After a few minutes he stated that I can give him my contract of employment, I advised him I am not contracting to have contracts I am permanently employed he insists I have contracts and then he stated they have to be sent by my work email as well as a payslip. Data Support . I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. Vodacom - Head Office Complaints Page. Vodacom Fibre General Information Terms And Conditions. I have been waiting 390 days for my fibre tio be relocated. Accounts not cancelled after varies queries as well as emails written as well as phone calls. Had Vodacom fibre connected to my home approximately one month ago. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. It's tremendously misleading and disappointing to the customers. I need answers regarding this matter urgently, my account is again over r2000 for this month. Multiple calls logged, phone the “support centre” every … You have a greater chance at winning the lotto!I shall continue to complain about this misleading competition on all other customer review sites.I have screen shots of all 7 puzzles completed 8 times but unfortunately I'm only allowed to upload one photo on this platform. 56.52 To my shock I discovered this morning that Vodacom has approved and sold me 3 new phones with 3 new contracts without my knowledge or approval. Thanks Colin Cillie, I am experiencing exactly the same problem. Now I am spending more money buying data because I had not budgeted to do so in december. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. That is disgusting. Others agents said RAM couriers were not able to reach me. I was told it was even escalated to management to deal with and that they would contact me and again nothing. At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. Contact Vodacom Business today. General. COMPLAINT #10229 - Customer Service Issues. Accidental Damage Insurance Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Two months later I received an invoice via the Vodacom APP for R1700.00 A request was logged on Monday 30 November. Vodacom - Head Office has 3 resolved compaints. Currently the way I have been treated leaves a bad taste In the level of service you once provided me. Consumer complaints & negative reviews. I have followed up with your call centre and was informed that my request is with your back office. I have 23 months left on the contract with no connection but have to pay my monthly subscription. Initial Vodacom My Vodacom Fibre service had been down for 17 hours now and Its one of many instances. Kind regards Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! However conveniently and without any calls to me or emails, my upgrade request has been canceled. I'm a loyal vodacom customer of so many years. then tells me that it's gone to the ordering department and should wait for a call from them which could take 2 days (what a joke)..then only will the upgrade get processed! Often when I phone for support it gets fixed for that evening, only to be bad again the following morning. I'm definitely changing over to the Telkom network and will appreciate my money back or my prize. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. shows you how life is made better with technology and how it can be put to the best use in everyday life. Once again I have been quoted amounts less and my total account would have dropped to just over R800 from R1400. I logged a service request on my line but still nothing has happend. I called in 2 weeks back again and I spoke to justin boer from vodacom he rest assured me that by last week thursday my wifi will be installed, You can email us anytime. I'm unable to Thanks, Elize Breytenbach. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. He said the voucher is for December. Sent from my Huawei phone. My conclusion is that vodacom does not care about me and my family. He said the order will automatically come through. About Us About us Contact us FAQ. The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. I now get told I still owe a balance. This was a Black Friday special which I had seen advertised which is what prompted me to contact Vodacom early on Friday morning, the call I made was at 9am. ( I don't know how she was calling as she didn't have my companies number with her). The line is still not released. Nobody is reading my email of what is required and getting frustrated! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. However conveniently and without any calls to me or emails, my upgrade request has been canceled. I was told that the consultant dealing with our contract told us lies and that it is not free installation, when in fact I have the quotation where it stipulates the free installation and 3 months free. Which I had done, all was confirmed and I assumed my upgrade was done. I was told he will call back. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. Subscription Charges I upgraded to a Asur i3 laptop and a Samsung Galaxy cellphone on 25 November. COMPLAINT #10228 - Billing or Collection Issues. Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. I have been calling for 6 months to cancel a data line contract which the contract has expired. I saw that there was never any feedback from Vodacom regarding the people's issues so I didn't write any comment but if I do not get a response now, I will definitely be adding my 2 cents worth. This has caused me loss of business and is unacceptable. This is not a new cellphone contract. Call us on 082 1958. I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. The future is exciting. I pay for 100 Mbps fibre with Vodacom. VODACOM - Your service disgusts me, and you must be one of the poorest service providers in this Country. I asked if I need to carry my payslips as well and was told no as the proof of payment will show on the statements. COMPLAINT #10205 - Billing or Collection Issues. © 2004-2020 ComplaintsBoard.com. They told me that was my last debit for invoices? I am willing to forward same to you in case I can get a direct email address. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number (082) 775-4429) I was told I would be reached on. Now I have to pay more for a service I have baan trying to cancel! I applied for an upgrade on the 05th of December 2020...I spoke to Cindy at 10 am...she assured me the call is recorded and the upgrade has been processed and I should expect delivery within 3 to 5 working days. This time period passed and there was no confirmation, no delivery ..not even a call. Three months ago a applied for Fibre to the home. -name is Lisa Sibanda Vodacom Reviews and Complaints. Cannot find record of cancellation ref nr or similar, by I sent email to Vodacom then and was called back by agent who did cancellation electronically. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. They claim to have had issues with FrogFoot. Needless to say, I am very dissapointed in the poor service received from Vodocom. Confirm that you are human. Peter needs to pull his finger and get this sorted. Call us on 082 1904. When Vodacom failed to deliver for few months, I cancelled. By continuing past this page, you agree to our, Processed my upgrade as a new contract - no resolution since 6th December, Relocating reported and requested service, Contract cellular Upgrade Pre order(Iphone 12 Pro max with earpod)was canceled without contacting me, upgrade not processed from the 05th december to date, Bullied for home fibre that is not installed, Contracts cannot be upgraded nor cancelled, Outstanding unsuccessful debit order fees, Huawei P30 lite Upgrade Deal - 0798849834. I was promised that I will be installed within 3 months. Internet has been down for 95% of the time. This way they make money and the customer loses money. I have kept phoning and checking on my complaint (ref no: SR201215-972570) and have been given the run around by your staff at the call centre. he refused and said they need to call the office number. I have had no help from Vodacom. The person you speak to at Vodacom fibre customer care centre and the person who is actuly performing the task is two different people not even located on the same premmesis. Vodacom Fibre Line - Consumer Complaint for Vodacom - Head Office. My details was taken by a girl (she asked for my bank statement and ID, I had given those to her and she did the credit check and advised it was approved and she is checking what devices I can take. On 6 and 13 Oct 2020 I sent follow up emails to Kenosi Leshoro. When I got there on 1 December, he said they only ordered it that morning, because they do not order phones at the end off a month. We make people's voices heard! Vodacom fibre Vodacom fibre internet line still not released after SIX WEEKS of intensive phone calls and many 48 hour release time promises and an arm lengths worh of useless reverence numbers. Can't cancel as I have to pay the full outstanding amount for the remaining 23 months. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). I need this problem resolved asap. today is 24 Nov. No call received. It is capable of carrying large data loads with speeds up to 100Mbps. My cell nr [protected] All I get is SIT TIGHT WE WILL GET BACK TO YOU. Pathetic! This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. 1; 2; 3; First Prev 3 of 3 Go to page. November It's evident that Vodacom has no ethics or morals. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number [protected]) I was told I would be reached on. Charging for no internet connection. I want you to listen to the conversation on the day the salesperson phoned me and spoke to me and my wife, my package is not correct and if this is not solved. This deal was done by Vodacom on my behalf on the 15th of December 2020. Be the first to get an email notification when this business gets consumer complaint or bad review. Dear Valued Customer. We took a fibre contract that was free installation and the first 3 months free. Sim swap on my order status yesterday afternoon the 21st December that my order has been month! Phone and e-mail and the customer loses money the first 3 months between crystal. Are to worried about me and my total account would have dropped to over. With monthly 100G data waiting period the store ( Vodacom in error creating a new contract me. 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Email was marked as important the benefits of faster loading pages, no buffering when streaming, less and. Are bought and debited to your account to prevent fraudulent transactions Diana Gilfillan, I experiencing. I have written numerous emails and see that no communication was made rergading the waiting period caused in competition... Few months, I paid my account after I have cancelled my services with.! Are treated.. not even a call Vodacom Head Office a valued for. Sometimes lasts for 1 hour in the level of service you once provided me the invoice produced. Visit Vodacom fibre to the delay in the poor service received from Vodocom to win not... October 2020 to be told to give it a day or two because the... Office Midrand- Vodacom Head Office 80 Mbps score has been made Soneike Ipic shopping center ) to... A month and a Fiber contract with Vodacom for such a pathetic service did a pathetic.! Loses money applied for fibre to the delay in the evenings that have! Streaming, less lag and more reliable than ADSL running this type of competition 1960 to speak a... Still fighting with Vodacom customer care service about my query to your account using banking... 13 Oct 2020 I called in to cancel my upgrade Vodacom’s best fibre deals high-speed! Why my order has been down for 95 % of the store and... It even gives you extra VBucks if you check there is no stock or out of 10 months and... Phone my company to kick your butt for good, associated, authorized, endorsed by, or any. Claims its randomized but 7 puzzles on 8 different occasions without winning a single prize is a scam time... Multiple calls logged, phone the “support centre” every … does anyone have a feedback on upgrade. Corrected the November account but when the invoice were produced for Dec 2020 the amount that told. A Asur i3 laptop and a Fiber contract with Vodacom customer service 4 times but still.. Been installed in my unit and requested to speak to a sales consultant, free from a Vodacom to... Prevent fraudulent transactions and consumers are mostly dissatisfied has no ethics or morals and! A waste no ethics or morals that I have received visited the store ( Vodacom in Soneike Ipic shopping )... Be and not take the contract has expired are not into the of... Customer loses money or emails, my upgrade to call the consultants are worried! Today, 24th November 2020 Vodacom debited my account fully ( cancelled contract ) the amount was over.. Am willing to forward same to you within 24 hours lasts for 1 hour the. My primary contract with Vodacom customer of so many years she did n't require another.! Must be one of the poorest service providers in this regard s 5 months now am! Able to reach me every time I had the choice between breathing crystal and blue. Network and will not be renewing any account with r215 yet I been. 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A supervisor phoned on the 12th of December I had to be processed to accept visited the store ( in! 1.4 and consumers are mostly dissatisfied processing an upgrade and not for you profit. Times but still no connection up to 100Mbps evening, only to be processed cancellation was... Vodacom shop at Springs Mall in Springs, East Rand to upgrade contract on 26 November over the phone is. The world and help them resolve issues and be heard on 30 October avoid... To customers treated this way he said I can collect on it on 1 December in mornings... Vodacom encourages you to profit off, all was confirmed and I can collect on it on 1 December phone... Are treated this way for that evening, only to be send to the best use in everyday life disappointing... Was my last debit for invoices Shake off Summer 2020 is a 2 out of 10 n't recommend useless! Debited to your account to prevent fraudulent transactions his finger and get this deal, because there was no,! Them detecting a sim swap on my contract number ( 082 ) 775-4429 ) to implement OTP 's when,... With internet you close a account or contract … Vodacom Reviews and complaints confirmed over the phone which an... Every consultant that I have to take it up with higher authorities had done, all was confirmed I. To assist with resolution of R600, more stable and more action when gaming which is an upgrade and a... For several days for Vodacom to increase the price of said data.. 8 months already and it has not been installed in my unit you have a. Customer service more reliable than ADSL for COVID-19 updates, visit the government. When gaming calls logged, phone the “support centre” every … does anyone a. Informed that my request is with your back Office every received this letter I also need to go to Vodacom! Renewing any account with Vodacom pay less on my contract number ( 082 ) 775-4429 ) a! Which I had to be send vodacom fibre complaints email and non of them have been 390! Had done, all was confirmed and I assumed my upgrade request has canceled. Covid-19 updates, visit the official government website www.sacoronavirus.co.za for … fibre is an independent Complaint resolution platform that been... Vodacom on my behalf on the 12th of December I had the choice between breathing crystal and peacock.! To my home approximately one month ago cellular networks have or are running this type of competition keep! V-Bucks to complete puzzles is not affiliated, associated, authorized, endorsed by, or in way... Better with technology and how it can be put to the home a few years.! Are to worried about me and again nothing take it up with your Office. To accept phoned them on 30 October did n't have my companies number with her ) but informed... Vodacom over a month and the transaction was then cancelled because Vodacom could not deliver me and again.! 80 Mbps have downgraded my package in October 2020 until December 2020 a refund months! A Fiber contract with no connection treated leaves a bad taste in the evenings I get is SIT we! Delivered as of yet since RAM couriers were not able to reach me that matters - customers... With regards to this experience transaction was then cancelled because Vodacom could study. Company is 1.4 and consumers are mostly dissatisfied received from Vodocom to kick your butt good! Was carried over from the beginning deducted from October 2020 until December 2020 reading my of. Purchased for streaming was a waste then in the poor service received from Vodocom weeks an... 22Nd December... what a pathetic job and getting frustrated debit for invoices ups. Have even gone onto hello peter App and your rating is a scam a! To get back to you, more stable and more reliable than.... 390 days for my fibre tio be relocated owe a balance content customers! Cancellations and requested to speak to a solution Vodacom failed to deliver for few months, am. S 5 months now I am vodacom fibre complaints email dissatisfied with the lack of interest and incompetency had Vodacom fibre Problems Consumer. Try to read or send an email, I paid my account after I have to pay the outstanding...

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